FREQUENTLY ASKED QUESTIONS

Do I have to purchase a cinema ticket to enter the site?

 

No. We are a friendly bunch and all are welcome. Entry at peak times will be on presentation of a confirmed booking from eventbrite.co.uk for a cinema screening or by providing your email address and a form of identification. You do not need to have purchased a cinema ticket to enter the site. However entry for non-cinema attendees is subject to the venue capacity.

 

Do you sell food?

 

We do not sell food on site and so food is permitted to be brought on to site to be consumed except for popcorn / confectionary, which we sell at the box office. . We do not permit drinks of any kind to be brought on site.

 

How do I buy tickets?

 

For tickets select the ‘CINEMA TICKETS’ tab on this website.

 

Is seating provided?

 

We provide you with nice comfortable deck chairs so there is no need to bring your own.

 

Can I get a refund on purchases for cinema screenings?

 

Refunds are not available once a ticket purchase has been made. You can, however, reallocate your tickets to someone else if you can no longer attend a screening you have bought tickets for.

 

What kind of films will be shown as part of the cinema screenings?

 

You can look forward to cult classics and new blockbusters such as: Top Gun, The Big Lebowski, Moonlight, La La Land plus more. Each film carries an age certification, which will be adhered to so identification may be required for entry in some circumstances.

 

Are there ID requirements or an age limit to enter the site?

 

After 20:00 no children under 18 will be permitted to remain on the site unless they are accompanied by an adult to watch a movie and meet the age classification of the film tickets have been purchased for. 

 

Are the seats numbered?

 

Seating is not numbered, it works on a first come, first served basis.

 

Is smoking allowed?

 

Smoking is permitted only at the designated smoking area at the venue.

 

What time do the movie’s start?

 

The movie screenings commence promptly at sunset. Please refer to your ticket confirmation for the approximate start time of each movie.

 

What happens if it rains?

 

This is an all weather event and in the event of rain ponchos will be available for you.

 

Remember to bring warm clothing and a blanket if you wish, as it may get cold towards the end of the screening. We do however provide you with free blankets, which you can collect from the box office. Please check the forecast in advance and come dressed appropriately.

 

If the weather is deemed to be extreme / unsafe then we reserve the right to cancel a screening. Anyone who has purchased a ticket will receive an email by 5pm on the day of the screening in the unlikely event of a movie being cancelled.

 

Can I buy tickets on the door?

 

If a film still has availability thentickets will be available for purchase from the Box Office, we recommend you arrive at least one hour in advance to arrange this. Tickets are subject toavailability on the day. Check the LOST FORMAT SOCIETY Twitter for more information on the day. https://twitter.com/Lost_Format

 

Are there concessions for disabled visitors and their carers?

 

Carers are eligible for a free ticket for cinema screenings but this must be pre-arranged. Please contact carers@thecroydoncreative.co.uk and provide us with more details and we will make the appropriate arrangements.

 

What happens when I buy tickets online?

 

When you purchase your ticket from www.eventbrite.co.uk you will be issued with an e-ticket, which will be sent to the email address provided at the time of booking. There will be no paper tickets sent out, so please make sure you save the email containing your e-ticket.

 

What if I can’t print my e-ticket?

 

If you are unable to print your e-ticket you will be able to gain entry through showing your confirmation e-mail on your mobile phone.

 

What happens if I didn’t receive my ticket confirmation email?

 

If you did not receive your ticket confirmation email, please contact eventbrite to explain your issue or click on ‘Contact the organiser’ on our event page on eventbrite and we will look into your issue for you.

 

If I’m running late, is that OK?

 

Any late-comers please report to the box office and we will hand you your headphones without causing disruption to those already watching the film.

 

How do I get to the site?

 

Please refer to the ‘FIND US’ tab on this website.

 

Are there toilets onsite?

 

Yes the are toilets on the Lower Mall of the shopping centre, accessible by escalator or via the lifts.

 

TERMS & CONDITIONS

 

Ticketing for cinema screening: Please book early to avoid disappointment. Seats are not numbered, it works on a first come first served basis.

 

Cinema ticket price: £10 + booking fee unless otherwise specified.

 

NO REFUNDS ON TICKET SALES. All sales are final, unless the event is cancelled or rescheduled. We do not provide refunds for inadvertently booking the wrong session.

 

If a film is cancelled or terminated due to extreme weather conditions, such as dangerously high winds, patrons will be able to reschedule to another date for their event.

 

Cancellation of cinema screening is at our discretion.

 

If a screening is cancelled or terminated due to decision by the Lost Format Society, all patrons will receive a refund to the credit card that the ticket was purchased with.

 

If a screening is cancelled or terminated due to a technical fault on site, all patrons will receive a refund to the credit card that the ticket was purchased with.

 

The Lost Format Society reserves the right to add, withdraw, reschedule or substitute film titles and to vary advertised prices or audience capacity without notice.

 

CONDITIONS OF ENTRY

 

We reserve the right to refuse entry to the venue.

 

Upon purchasing a ticket to the cinema screenings the purchaser agrees to be bound by the rules and regulations of the alcohol licence that applies to the site.

 

The Lost Format Society reserves the right to eject any person/s who is intoxicated and/or causing a disturbance to other patrons; such person/s will not be entitled to a refund or exchange of tickets.

©2017 The Croydon Creative Ltd